Faulty Goods

Faulty goods may be returned for a full refund.

Please ensure that you inform us of any damage to goods at the time of receiving them as soon as possible to avoid any delays in receiving a replacement or refund.

Cancelling an Order

Should you wish to cancel an order, in most cases you have the legal right to do this within 7 working days of receiving the order. However, this does not apply to certain products such as personalised items or special orders.

If you wish to cancel, you must inform us in writing within 7 working days following the day you received the goods and you must also take reasonable care of the goods. We will deem that you have not taken reasonable care of the goods if you have used them to an extent beyond what would be reasonable if examining the goods in a shop before purchase.

If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense.

Return Instructions

Contact DCY Specialties, Inc. for return address information:

Phone 843-824-5769
Fax 843-824-5769

Unacceptable Returns

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.